Policies / Procedures
Making a Reservation…
To make a reservation, please
e-mail us at day-trip@pacbell.net. Include
your Name, Phone Number, Tour Date, Tour Name, Pickup Location, and seating
preference on the coach. You will then be notified the status of your
reservation.
You can call our office at
(707) 577-8894. Office hours are Monday – Friday 9:00 AM to 1:00 PM.
Payment Schedule…
Each tour has it’s own payment
schedule. But generally they follow these guidelines:
Day Trip Full payment in 10 days
Overnight Deposit of $150.00 or $50.00 (depending on
tour price) due in 10 days
Balance
due 45 days prior to departure.
After making a reservation, we
ask that payment be received in the office within 10 days. Checks are the preferable
means of payment, but we also accept visa and mastercard. When payment is received, you will be sent a
letter of confirmation. It will state the pickup location, seat number(s), any
additional information you need for that trip, and receipt of your check.
Cancellation Policy…
All cancellations result in a
$5.00 administration fee. Each tour has its own policy, but generally a full
refund (less the $5.00) is given if the cancellation is prior to the following
schedule:
Day Trip (with no tickets) Two weeks
Day Trip (with theatre or other
tickets) Three weeks
Overnight Six
weeks
Cruise and airfare
cancellations follow the guidelines of the cruise or airline. If you must cancel
after these dates, we will try to resell your seat from our waitlist.
Wait List…
If the tour you are interested
in is full, we encourage you to get on the wait list. Not only does it help
those who must cancel, but also if there is enough interest, we will add a
second coach or reschedule the same tour on another date.
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