Policies / Procedures

Making a Reservation…

To make a reservation, please. call our office at (707) 577-8894. Office hours are Monday – Thursday 9:00am to 5:00pm and Friday 9:00 AM to 1:00 PM.  You will be given a seat assignment, pick-up location and confirmation number.  If you leave a message after hours requesting a reservation please be advised that you must receive a call back  from the office to guarantee space is available. To be fair to all guests, Daytripping assigns seats for motor coach travel in order of reservation received. If a certain seat is important to you, or you are traveling with a group of friends, please let us know at the time of your reservation and we will do our best to honor your request when possible.

Wait List…

If the tour you are interested in is full, we encourage you to get on the wait list. Not only does it help those who must cancel, but also if there is enough interest, we will add a second coach or reschedule the same tour on another date.

 

Payment Schedule…

Each tour has it’s own payment schedule. But generally they follow these guidelines:

Day Trip      Full payment in 10 days

Overnight     Deposit of $150.00 due in 10 days

Balance due 45 days prior to departure.

After making a reservation, we ask that payment be received in the office within 10 days. Checks are the preferable means of payment, but we also accept visa and mastercard for day trips and overnight trip deposit. Balance of overnight trip must be paid by check.  When payment is received, you will be sent a letter of confirmation. It will state the pickup location, seat number(s), any additional information you need for that trip, and receipt of your check.

Cancellation Policy…

All cancellations result in a $5.00 administration fee. Each tour has its own policy, but generally a full refund (less the $5.00) is given if the cancellation is prior to the following schedule:

Day Trip (with no tickets)                    Two weeks

Overnight                                                    Six weeks

Cruise and airfare cancellations follow the guidelines of the cruise or airline. If you must cancel after these dates, we will try to resell your seat from our waitlist.

Daytripping is not responsible for events cancelled out of our control. You will be notified of any changes made to a tour. Daytripping reserves the right to cancel a tour for any reason.  Full refunds will be given for complete trips cancelled by Daytripping.

Daytripping reserves the right to refuse service to any guest who is interfering with the enjoyment of others.

Airfare Policy…

Daytripping will select the best air flight option for each tour.  This is the flight the tour escort will travel on and Daytripping will provide ground transportation to connect with this selected flight.  If you would like for Daytripping to make your flight reservation we will be pleased to do so.  At the time you call to make flight arrangements we will contact the airline for current pricing and make your reservation upon your consent. Payment is due at the time of reservation and all refunds and cancellations are subject to the airline policy.

Newsletter…

All guests automatically receive a Bulk Mail Newsletter every other month.  If you prefer not to receive this mailing please call the office to have your name removed from the mailing list.

Priority Mail is available by subscription at a cost of $20 per calendar year. Priority Mail subscribers receive a Newsletter monthly via 1st Class Postage.